Service Flow Systems LLC Effective Date: February 28, 2026
IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
Service Flow Systems LLC ("we," "us," or "our") does not sell, share, rent, or disclose customer SMS opt-in data (including phone numbers, consent records, and timestamps) to third parties or affiliates for marketing or promotional purposes.
All text messaging originator opt-in data and consent records are kept strictly confidential and used solely to provide our direct services.
1. Information We Collect
We may collect the following types of information:
Personal Information
Name
Email address
Phone number
Physical address
Payment information when you make a purchase or request a quote
Opt-in records and timestamps for all communication channels (SMS, email, etc.)
Non-Personal Information
IP address
Browser type
Device information
Website usage patterns and analytics
Cookies and similar technologies
Customer Communication
Records of inquiries and service requests
Appointment details and preferences
Service history and feedback
2. How We Use Your Information
We use collected data for:
Providing and improving our services
Processing transactions and payments
Communicating with you about inquiries, appointments, and requested services
Enhancing website functionality and user experience
Ensuring security and fraud prevention
Maintaining records of communication preferences and consent
We do not send marketing or promotional text messages without explicit consent.
3. SMS Messaging & Compliance
Text Message Program Terms & Conditions
By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support messages, and important operational updates.
Opt-In & Consent
You will only receive messages if you have explicitly opted in
We maintain timestamped records of all opt-in actions
Consent checkboxes are not pre-selected
We comply with the Telephone Consumer Protection Act (TCPA), CTIA Messaging Principles, and all applicable federal and state laws
Opt-Out Instructions
You may cancel SMS notifications at any time by replying STOP
You will receive a final confirmation message
No further messages will be sent unless you re-opt in
All opt-out requests are processed immediately
For assistance, reply HELP or contact us at
Message Frequency & Content
Message frequency varies based on your interaction with our business
Messages will be directly related to services you have requested
Standard message and data rates may apply
Carriers are not liable for delayed or undelivered messages
Supported carriers include major U.S. carriers
SMS Data Protection Statement
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information may be shared with subcontractors or service providers solely for operational support (such as SMS delivery platforms or customer service systems). These providers are contractually obligated to maintain confidentiality and security.
All other use case categories exclude Text Messaging Originator opt-in data and consent records. This information will not be shared with any third parties except aggregators and providers necessary to deliver SMS services.
4. Information Sharing & Disclosure
We do not sell, rent, or trade personal information.
We may share information only in the following circumstances:
Service Providers
Payment processors
Appointment scheduling systems
SMS aggregators and messaging platforms
Website hosting and analytics providers
All service providers are contractually required to maintain confidentiality and security.
Legal Compliance
If required by law or legal process
In response to valid law enforcement requests
To protect our legal rights
Business Transfers
In case of merger, acquisition, or asset sale
Your data remains protected under this policy
All the above categories exclude Text Messaging Originator opt-in data and consent records.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards, including:
Encryption of sensitive data in transit and at rest
Secure access controls and authentication mechanisms
Regular security assessments
Employee training on data protection
Incident response and breach notification procedures
Secure backup and recovery systems
No transmission over the Internet is 100% secure, but we use commercially reasonable measures to protect your information.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
Analyze website traffic
Improve user experience
Remember preferences
Measure service effectiveness
You may disable cookies through your browser settings.
7. Your Rights & Choices
You have the right to:
Access, update, or delete personal information
Opt out of marketing emails
Opt out of SMS by replying STOP
Withdraw consent for future communications
Request details about how your data is processed
To exercise these rights, contact us using the information below.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. This Privacy Policy applies only to information collected by Service Flow Systems LLC.
9. Changes to This Privacy Policy
We may update this policy periodically. The latest version will be available on our website with the updated effective date.
